Access for all
One Vision Housing takes its responsibilities very seriously and recognises that goods and services must be offered on equal terms to all people in the community.
Here are the things we do to help you access our services:
- All our offices are DDA compliant and wheelchair accessible
- Our customer service centre is available from 8am to 6pm Monday to Friday to answer your queries. Call 0300 365 1111
- We offer an emergency out of hours gas and repairs service 365 days a year
- We offer out of hours repair appointments
- We’ll visit you in your home if you can’t get to an office
- Our staff will help you fill out forms and claim for any relevant benefits
- We have a tenancy support officer if you need extra assistance
- We provide our communications in a range of formats including large print, audio and Braille communications as standard to those customers who request it
- We offer ‘Language Line’ – a phone translation service for customers who do not have English as their first language
- This website has many accessibility features to help viewers navigate their way or read in another language
- We offer many online services such as paying your rent, bid for a home or report a repair
- Our Communications Service Review Group is made of tenants and staff who work closely to ensure communications are jargon free, in plain English and easy to understand
- We constantly review our customer profiling information to identify which languages may be requested for translation. We provide this list on the back of all our publications
- We encourage customers to get in touch and give us feedback to help improve our services further
- All contact details are published on the web and all communication to customers.
If you have any ideas in which we can improve access to services please get in touch on 0300 365 1111.
Related links
Documents
Customer Service Centre (1.2mb)
Adobe Acrobat
Download Acrobat Here
Case study
Audio InVision (907.6kb)
Links
