Our Customers
We believe that everyone has the right to be treated equally, with respect and to feel safe and secure in their own home and neighbourhood.
Everyone has a right to make use of the opportunities offered by our organisation and to use all parts of our service. We will promote equality and diversity through our Single Equalities Scheme, in the provision of our services and employment, and we will not tolerate discrimination.
We will make sure that no person or group applying for housing services or employment will be treated less favourably than any other person or group because of their individual characteristics. These characteristics include, but are not limited to, disability, ethnicity, colour, race, religion, gender, sexual orientation and age.
We will work together with all of our service providers and customers to ensure that this commitment is met across our entire organisation.
| Equality Strand | Category | Number | % |
| Gender | Female Male |
6419 4069 |
61.2 38.8 |
| Race | White British BME Prefer not to say |
9932 210 293 |
95.2 2.0 2.8 |
| Disability | Physical Other |
2949 2409 5358 |
26.0 21.2 47.2 |
| Age | 16-24 25-44 45-65 65+ |
544 3380 4523 3991 |
4.4 27.2 36.4 32.0 |
| Sexual Orientation | Heterosexual Lesbian/Gay/Bisexual Prefer not to say |
8389 88 1603 |
83.2 0.9 15.9 |
| Religion/belief |
Christian |
7604 1114 236 1122 |
75.5 11.0 2.4 11.1 |
What happens next?
We’ll use this information to evaluate and tailor our services to meet the needs of our communities, such as providing more money for aids and adaptations to assist our disabled customers or planning ahead to meet the needs of our older customers.
Want to know more? Call our Equality and Diversity Manager on 0300 365 1111.
Related links
Documents
Annual Report 2009 - 2010 (6.4mb)
Adobe Acrobat
Download Acrobat Here
Case study
Aids and Adaptations (701.4kb)
Audio InVision (907.6kb)
Equality and Diversity (496.5kb)
Watch a video
