High Level Involvement
This involves the most time but provides the highest level of influence.
Board Membership - (Several hours per month)
Board members make big decisions about how OVH is run. Of the 11 board positions, five are customers and new applications are always welcome.
Scrutiny Team - (Several hours per month)
This team is made up of 9 members who are customers. Being a member of this team involves scrutinising and examining One Vision Housing's services to ensure all tenants are getting the best service. They also play an important role by contributing towards major decisions. The team is made up of eight members.
Tenant Inspectors - (Several hours per month)
Inspectors are customers who can be called in to inspect and review any area of the business that might need looking at and make recommendations on how to improve it.
Service Review Groups (SRG) (Several hours per month)
Service Review Groups – or ‘SRGs’ look in detail at particular areas of our business e.g. Homes and Communities, Repairs and Maintenance or Resident Involvement. They will help us shape, influence and improve the services we deliver.
Each SRG has a group of approx 10-12 people who meet every two months to talk about different areas of our service.
There are three SRGs.
If you would like to get involved please call Tracy or Rachel on 0151 530 5504.
