Low Level Involvement
This involves the least amount of time but still provides us with lots of useful information.
Customer Panel
Our Customer Panel has over 350 members who provide us with regular feedback through postal surveys on our performance and it’s one of the easiest ways to get involved.
We’ll send you a survey every few months which will take around 10 minutes to fill in and you then send it back to us freepost. We will then act on the things you tell us.
The Customer Panel provide us with regular feedback through postal surveys and might be invited to one off events and training to build awareness of One Vision Housing's services.
Tenant Talk
Leading on from the national Tenant Conversation in 2009 we launched our very own ‘Tenant Talk’.
It’s quite simple really - every time a member of our staff comes into contact with a customer we will ask them a few short questions about what they think about our services and where they think we can improve.
It’s one of the easiest ways to get involved and can make a real difference to how we develop our performance for the future!
Come along to local meetings or events
We often run information days and events. So look out for invites through your door, posters, adverts in our magazine, InVision and the local press.
Take part in a walkabout
These are organised by your local Area Office and take place regularly with Residents’ Groups in certain areas to highlight issues and agree solutions.
If these don’t happen in your area and you want to start them up, let us know!
Your feedback
The simplest way to get involved is to give us your views. You can do this in a number of ways including complaints, suggestions and compliments.
A simple phone call, letter, email or conversation with one of our staff to tell us what we’re doing well or what we could do better can really make a difference.
For more information see our 'complaints and feedback' leaflet.
If you would like to get involved in anything listed here simply let us know by contacting Tracy Newman on 0300 365 1111.
Related links
Documents
Complaints and feedback leaflet (1.1mb)
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