Surveys and Polls
Surveys and polls are an excellent way to get our customers views on a wide range of things. It’s a great way of finding out how our customers feel about particular issues.
We undertake a number of surveys to find out what you think of our services and we discuss the results with our Customer based Service Review Groups.
Ongoing Surveys
| Survey | Carried out by |
| New tenant Survey | OVH |
| Exit survey | OVH |
| Satisfaction with ASB Case | OVH |
| Satisfaction with Complaint Handling | OVH |
| Satisfaction with Day to Day Repair | TBR (External company) |
| Satisfaction with Decent Homes Work | TBR (External company) |
| Satisfaction with Gas Repairs | TBR (External company) |
| Satisfactions with Adaptations | TBR (External company) |
We also undertake a series of one off surveys when we want to know what you think about a particular service.
Current Surveys
We are currently undertaking three surveys;
Leaseholder Satisfaction
We have completed the recent Leaseholder satisfaction survey. We are currently looking at the results, and will discuss these with the Leaseholder Service Review Group. As soon as actions are drawn up to improve the service, we will let you know on the You Said We Did page.
Sheltered Scheme Cleaning Survey
Our scheme managers are currently calling on our sheltered tenants to find out how satisfied they are with the cleaning service provided. We will use these results to work with our contractor to improve the service. The Lead officer for this survey is Tom Clarke (Concierge Manager).
Customer Service Centre Satisfaction Survey
We are currently undertaking one of Quarterly Customer Service Centre Satisfaction Surveys. If you use the 0300 365 1111 phone number, you may be asked to complete a quick questionnaire about your experience. Please take the time to let us know what you think. We will use your feedback to improve the service we offer.
Polls
We also have quick polls on our website which anyone visiting our website can complete. These are quick questions that ask how you feel about a particular thing. To complete the poll all you have to do is click on the statement that you agree most with.
You may also answer our "How useful is this page" poll which you will find on each page. We collate this feedback and it helps us know when we get it right and tells us where to update and improve our content when you feel it could be better.
Take part
If you want to take part in any of our surveys then please email us enquiries@ovh.org.uk or call us on 0300 365 1111 and we will add you to our contact list.
