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Service Charges

2009/2010 Actual Statement of Account

We notified you of your estimated service and maintenance charges for 2009/2010 back in April 2009. As we are now close to the end of the financial year we are in the process of calculating what your actual costs were during this period and our intention is to issue you with your actual statement of account for Service & Maintenance charges in July 2010.

Any difference between what you paid upon receipt of your estimate bill in 2009 will either be credited or debited to your account dependent on what payments you made during the period. Note on your statement of account your very latest account balance will be displayed and you will be required to make arrangements to clear any outstanding balance.

Full payment options on how to make payments will be provided with your statement, you can also access our payment options by clicking the link on the right hand side of this page.

2010/2011 Estimated Service and Maintenance Charges

In addition to sending your statement of account for last year we will also send your estimated charges for the upcoming financial year (2010/2011). In accordance with your Lease agreement we are required to send you an estimate of service/maintenance charges at the beginning of each financial year.

Upon receipt of your bill you will be required to either pay the balance immediately or set up a direct debit payment arrangement with our income management team. Note your very latest account balance will be displayed on your actual statement of account and this will be the balance which needs to be paid.

Service Charges Guide

For more information on what your service and maintenance charges cover, how we calculate them and payment options available to you please follow the link on the right hand side of this page:

Direct Debit and Discounts

We are pleased to be able to offer you a £5 discount if you either clear your account balance within 2 weeks of receiving your statement of account and estimate bill or if you set up a 10 month direct debit arrangement to clear your balance.

If you clear your account balance within 2 weeks of receiving your 2009/2010 statement of account and 2010/2011 estimate bill then we will apply the £5 discount to your account within one calendar month of receipt of payment.

If you clear your account balance via 10 monthly direct debit payments we will apply the £5 discount within one calendar month of your last payment being received.

You can set up a direct debit arrangement by printing of the Direct debit mandate form (a link can be found on the right hand side), completing your details and sending back to us to the address stated on the form. Once we have set up a direct debit arrangement for you we will write out to confirm when your payment instalments will begin.

Clear Account Draw

If you have a clear account you will be entered into our quarterly prize draw, with £300 rewarded to the winner, for more information go to clear account

Help and Support

If you are struggling to pay your service and maintenance charge bills due to financial difficulties then you may wish to speak to a member of our welfare benefits team, for more information visit welfare benefits team

If your current financial situation is causing you problems with paying your mortgage then you may find it useful to visit the DCLG website.

Management Fee Review

We are committed to improving the services that we provide to our leaseholders and to ensuring that we provide value for money and are fair and transparent in how we calculate and apply our service charges. We have recently compared the cost of our service charges and administration fee with other similar organisations to ourselves and this has identified that we compare extremely favourably in these areas.

Although we know that your administration fee, will have to increase in the next few years, by comparing our costs we now know that even this increased administration fee, is much cheaper than that charged by other similar organisations.

We continue to aim to improve the services that we provide to you and reduce the costs associated with these.

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