One Vision Housing

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Service Charges

2011/12 Service Charges

We are currently calculating your estimate charges for the next financial period and expect to be able to deliver your latest bill in May/June 2011. In addition to receiving your estimate charges for the next financial period we will also provide you with a summary of your actual charges for the financial period 1st April 2010 to 31st March 2011.

Service Charges Guide

For more information on what your service and maintenance charges cover, how we calculate them and payment options available to you please follow the link on the right hand side of this page:

Service Charge Payment Support - DWP assistance

As you will be aware we issue service charges every year in relation to costs we incur, as your landlord, in managing the building in which you own a Leasehold property. If you believe you will, or are, struggling to pay for your charges then you may be entitled to some assistance from the Department of Working Pensions. A link is available to the right of this page which will take you to recently issued guidance from the DWP which outlines what they class as eligible and non eligible charges. A document is also available to the right side which outlines what the DWP class as applicable building elements which may be claimed.

Direct Debit and Discounts

If you clear your account balance within 2 weeks of receiving your 2010/2011 statement of account and 2011/2012 estimate bill then we will apply the £5 discount to your account within one calendar month of receipt of payment.

If you clear your account balance via 10 monthly direct debit payments we will apply the £5 discount within one calendar month of your last payment being received.

You can set up a direct debit arrangement by printing of the Direct debit mandate form (a link can be found on the right hand side), completing your details and sending back to us to the address stated on the form. Once we have set up a direct debit arrangement for you we will write out to confirm when your payment instalments will begin.

Clear Account Draw

If you have a clear account you will be entered into our quarterly prize draw, with £300 rewarded to the winner, for more information go to clear account

Help and Support

If you are struggling to pay your service and maintenance charge bills due to financial difficulties then you may wish to speak to a member of our income management team, for more information visit income management team

If your current financial situation is causing you problems with paying your mortgage then you may find it useful to visit the DCLG website.

Management Fee Review

We are committed to improving the services that we provide to our leaseholders and to ensuring that we provide value for money and are fair and transparent in how we calculate and apply our service charges. We have recently compared the cost of our service charges and administration fee with other similar organisations to ourselves and this has identified that we compare extremely favourably in these areas.

Although we know that your administration fee, will have to increase in the next few years, by comparing our costs we now know that even this increased administration fee, is much cheaper than that charged by other similar organisations.

We continue to aim to improve the services that we provide to you and reduce the costs associated with these.

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