Income Management Team
As part of our commitment to improving the services we provide to you, we have changed the way in which our rent officers work.
In October, we looked at the way our estates were split between officers and decided that we needed to work in a different way to improve efficiency and performance.
Following consultation with community representatives we divided the following officers into neighbourhoods.
Income Management Team
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Kevin Appleton Stan Thomas George Niblock
Income Manager Financial Inclusion Income Team Leader
Coordinator
kevin.appleton@ovh.org.uk stan.thomas@ovh.org.uk george.niblock@ovh.org.uk

Bernie Clarke Mark Pearson
Southport, Birkdale, Ainsdale Crosby, Waterloo and
Formby and Thornton Seaforth
bernie.clark@ovh.org.uk mark.pearson@ovh.org.uk

Dave Draper Nadine Clark
Pendle and Sefton Netherton including Lydiate,
estates Maghull, Aintree, Ford and Park
Lane estates
david.draper@ovh.org.uk nadine.clark@ovh.org.uk

Steve Rowe Martin Evans Terry Murphy
Estates around Dunnings All estates beween All properties in and around
Bridge Road including Hawthorne Road and Southport Road including
Bank and Daley and the Docks including Marsh Monfa estate and Oxford House
Sefton Moss Lane and Linacre Lane
steve.rowe@ovh.org.uk martin.evans@ovh.org.uk terry.murphy@ovh.org.uk
Targeted Intervention Officers
In addition to the Neighbourhood officers the team also includes two targeted intervention Officers tasked with supporting the neighbourhood teams and will be targeting areas with high levels of arrears.

Leigh Ford
Targeting Intervention Officer
leigh.ford@ovh.org.uk
Former Tenant Arrears Officer
Traces and Collects any arrears left by former tenants.
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Karen Beirne
Former Tenant Arrears Officer
karen.beirne@ovh.org.uk
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Linda Williamson
Leaseholders and Sundry Debts Officer
linda.williamson@ovh.org.uk
Responsible for the collection of all leaseholder and sundry debt including rechargeable repairs
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Neil Houghton
Customer Advisor (Income)
neil.houghton@ovh.org.uk
Neil supports the activities of the team by undertaking a number of administrative duties