Income Management Team

As part of our commitment to improving the services we provide to you, we have changed the way in which our rent officers work.

In October, we looked at the way our estates were split between officers and decided that we needed to work in a different way to improve efficiency and performance.

Following consultation with community representatives we divided the following officers into neighbourhoods.

Income Management Team



   Kevin Appleton                           Stan Thomas                     George Niblock
  Income Manager                    Financial Inclusion            Income Team Leader
                                                         Coordinator
kevin.appleton@ovh.org.uk    stan.thomas@ovh.org.uk   george.niblock@ovh.org.uk


                

       Bernie Clarke                                        Mark Pearson
Southport, Birkdale, Ainsdale             Crosby, Waterloo and
   Formby and Thornton                                    Seaforth

bernie.clark@ovh.org.uk                      mark.pearson@ovh.org.uk

                

        Dave Draper                                           Nadine Clark
  Pendle and Sefton                             Netherton including Lydiate,
           estates                                   Maghull, Aintree, Ford and Park
                                                                        Lane estates

david.draper@ovh.org.uk                  nadine.clark@ovh.org.uk 

         

          Steve Rowe                               Martin Evans                              Terry Murphy
Estates around Dunnings         All estates beween                All properties in and around
  Bridge Road including            Hawthorne Road and             Southport Road including
  Bank and Daley and              the Docks including Marsh    Monfa estate and Oxford House
        Sefton Moss                         Lane and Linacre Lane

steve.rowe@ovh.org.uk          martin.evans@ovh.org.uk          terry.murphy@ovh.org.uk

Targeted Intervention Officers

In addition to the Neighbourhood officers the team also includes two targeted intervention Officers tasked with supporting the neighbourhood teams and will be targeting areas with high levels of arrears.

           Leigh Ford
Targeting Intervention Officer
   leigh.ford@ovh.org.uk

Former Tenant Arrears Officer

Traces and Collects any arrears left by former tenants.



        Karen Beirne
Former Tenant Arrears Officer
karen.beirne@ovh.org.uk



     Linda Williamson
Leaseholders and Sundry Debts Officer
linda.williamson@ovh.org.uk

Responsible for the collection of all leaseholder and sundry debt including rechargeable repairs

          Neil Houghton
Customer Advisor (Income)
neil.houghton@ovh.org.uk

Neil supports the activities of the team by undertaking a number of administrative duties

 

 

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