Types of Repair
Depending on the type of repair you need, we will respond within the following timescales:
Routine Repairs:
Routine Repairs are repairs that are classed as Day to Day repairs, any works reported will be completed within 10 working days and appointments to be scheduled at the point of contact.
There is generally no need to send out a maintenance inspector. In most cases the contractor will assess and carry out the job at the same time. In the minority of cases if this is not possible, they will assess the job during the initial appointment, and give you a second appointment to complete the work.
Example of 'Routine Repair' work:
- Broken door handle
- Door sticking
Urgent Repairs:
Urgent Repairs are repairs that are completed within 3 days from when the report was logged. Appointments will be scheduled at the point of contact.
Examples of 'Urgent Repair' work:
- Toilet not flushing
Emergency Repairs:
Emergency Repairs are repairs that when logged will be complete at the close of business that day.
Examples of 'Emergency Repair' work:
- Problems with pipes
- Leaks
- Electrical faults
Non urgent repairs:
When you report a non urgent repair, you will be offered a specific morning or afternoon when the contractor will carry out the work.
There is generally no need to send out a maintenance inspector. In most cases the contractor will assess and carry out the job at the same time. In the minority of cases if this is not possible, they will assess the job during the initial appointment, and give you a second appointment to complete the work.
Reporting a non urgent repair
Please phone: 0300 365 1111 between 8am and 6pm.
Use the online repairs reporting facility
Gas repairs should be phoned through to 0300 365 1111
Rechargeable Repairs
Although we are responsible for most major structural repairs to our properties, some are the responsibility of the tenant.
These are usually caused by damage or negligence and are called ‘rechargeable repairs’.
The leaflet below should tell you all you need to know, however if you do have any questions you can call the Customer Service Centre on 0300 365 1111.
These charges are correct at time of publication but may be subject to variation.
Get up to £200 with our new ‘Cheque Out’ scheme!
Did you know you could be eligible for up to £200 when you leave your OVH property? Full details are available in our Ending your tenancy leaflet. Make sure you cash in when you ‘cheque out!’
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