Neighbourhood Offices
There are three Neighbourhood Offices and one surgery in Southport for your convenience. Click on the links found to the right for details and opening times of each office.
What is a Neighbourhood Office?
Neighbourhood Offices provide you an opportunity to talk with our friendly and informative staff about your home and the services available from One Vision Housing. We can help you with:
- Benefit claims
- Money worries or debt problems
- Housing applications
- Home search or mutual exchange offerings
- Report a repair
- Decent homes and other investment works
- Environmental issues and tidy up days
- Anti social behaviour issues
- Neighbourhood plans and estate patrols
and much more. . .
Meeting your Needs
Our staff provide high quality advice and information to help you get the most out of your home and neighbourhood. In most cases an appointment is not necessary, simply call in to see how we can help.
To help us achieve a high quality service, we have set ourselves aims and promises to you known as our service standards. You can view these standards in our 'Service Standard leaflet found to the right of this page.
If you cannot visit a Neighbourhood Office
Our Customer Service Centre is the popular way to get answers and support to the services we provide and is open from 8am to 6pm Monday to Friday. Call 0300 365 1111. Calls to this number are charged at local rate and you can use any inclusive call minute packages you have including mobiles.
We also offer home or out of hours visits if this is more convenient for you.
Alternatively email enquiries@ovh.org.uk and we'll get back to you.
What is it like inside a Neighbourhood Office?
The offices have a pleasant, open plan design with a welcoming and friendly staff ready to help you. We also offer private interview rooms if you would like to talk to us in confidence.
