Latest news
18th June 2010
New easier way to report repairs
It’s now easier than ever to report a repair with the launch of a new technology that helps to diagnose problems in your home.
Housecall is an online ‘diagnostic tool’ that allows customers to accurately report a repair. Simple drawings and instructions help to establish a more precise indication of the repair required meaning that the problem can be dealt with more efficiently.
Customers will be able to specify repair times that are convenient for them and when they fill out an online form, an acknowledgement email will automatically be sent to confirm their request has been received.
Housecall will also make it easy for all members of staff to be able to report repairs on behalf of customers.
Head of Facilities Management Phil Woodhead said: “I’m delighted that we’ve introduced this enhanced service for our customers. Using Housecall will enable repair requests to be processed quickly as it reduces the need to contact the customer to confirm exactly what is required.”
To use Housecall, click on the following link:
Other June News
-
Vacancy - Strategic Director for Customer and Neighbourhoods
17/06/10 -
Putting out fires
17/06/10 -
OVH Consultants Framework Tender
17/06/10 -
Fire Safety Exercise
14/06/10 -
Elder Abuse Awareness Day
10/06/10 -
OVH Neighbourhood Investment Framework update
10/06/10 -
OVH Total Facilities Management Framework 2010- 2015.
07/06/10 -
Everybody needs good neighbours
03/06/10 -
OVH Consultants Framework tender update
03/06/10
