Latest News
9th July 2010
Pressing matters
Why do we have different telephone options?
Having telephone options helps us to direct your calls to specialist teams that can offer you expert knowledge, advice and give you a high quality telephone service. This helps us to get enquires correct first time, every time.
Your options
1. Reporting repairs, gas repairs and servicing and enquiries about Decent Homes work
2. Paying and discussing your rent and welfare rights advice
3. Advice on looking for a home
4. Reporting anti social behaviour
June performance statistics for Customer Service Centre
% of calls Answered in 60 seconds - 97% (target 95%)
% of calls Answered in 30 seconds - 92% (target 85%)
% of calls Answered in 20 seconds - 86% (target 75%)
Average Wait Time - 7 Seconds (target 30 seconds)
Other July News
-
Could you work with One Vision Housing?
28/07/10 -
Keep kids active and entertained for free!
26/07/10 -
If in doubt, keep them out!
23/07/10 -
Flooding update
21/07/10 -
Tender Opportunity - One Vision Housing market research proposal
21/07/10 -
Free cat neutering scheme
20/07/10 -
Be gas safe on holiday
19/07/10 -
Homes ready now!
15/07/10 -
Getting our hands dirty (Part 2)
13/07/10
