Our policies
We promote equality and diversity in all our activities and are committed to developing an organisational culture which values people from all sections of the community and the contribution each individual can make to our work.
The aim of our policies is to support these commitments by providing a framework for continuous improvement.
- Adverse Winter Weather Policy (146.7kb)
- Aerials, Antennas and Satellite Dishes Policy (140.4kb)
- Affordable Warmth Policy(1) (76.0kb)
- Aids and Adaptations Policy (134.5kb)
- Anti Social Behaviour Policy (135.7kb)
- Asbestos Management Policy (159.1kb)
- Choice Based Letting Policy(1) (176.5kb)
- Compensation Policy (162.3kb)
- Complaints and Feedback Policy (165.4kb)
- Customer Care Policy (41.7kb)
- Data Protection Policy (143.2kb)
- Domestic Abuse Harassment Hate Crime Policy (135.2kb)
- Empty Property Management Policy(1) (51.5kb)
- Equality & Diversity Policy (57.3kb)
- Fair Access & Exit Policy (165.5kb)
- Feedback Policy (142.2kb)
- Find it -Fix it Policy (154.6kb)
- Fire Safety Policy (205.8kb)
- Gas Safety Policy(1) (61.0kb)
- Harassment Policy (49.8kb)
- Health and Safety Policy (296.7kb)
- Home Ownership Policy (54.2kb)
- Leaseholder Policy(1) (165.4kb)
- Legionella Policy(1) (78.2kb)
- Lift Maintenance Policy (66.6kb)
- Mutual Exchange Succession Assignment Policy (2) (180.3kb)
- OVH Adaptations Protocol Feb 2010 (268.2kb)
- Privacy Policy (170.1kb)
- Property Buy Back Policy (59.3kb)
- Rent Setting Policy (58.8kb)
- Rent payments and arrears policy (69.6kb)
- Repairs Recharge Policy (65.1kb)
- Repairs and Maintenance Policy (80.3kb)
- Resident Involvement Expenses Reimbursements Policy (120.8kb)
- Safeguarding Adults Policy (178.7kb)
- Safeguarding Children Policy (301.4kb)
- Service Charges Policy (68.2kb)
- Starter Tenancy Policy (106.3kb)
- Tenant Consultation & Participation Policy (58.5kb)
- Tree Management Policy(1) (73.8kb)
- Underoccupancy policy (46.8kb)
