One Number, One Solution, One Vision 0845 140 1234
Publication Scheme
Class of Information            Description                     Availability / (Cost if applicable)                            Contact                       
Corporate

Corporate Plan

Annual Report

Annual Performance Report

Resident Involvement Strategy

Resident Involvement Statement

 Electronic, Paper, Website

Director of Corporate Services

Tel: 0845-140-1234

Performance

Performance Indicators 

 Electronic, Paper, Website

Performance Management Officer

Tel: 0845-140-1234

Publications / Handbooks

In Vision (Customer's quarterly newsletter)

Investment Customer Information Pack

Investment News

Tenant's Handbook

Home Search Information Pack

One Vision Housing - Disability Equality Scheme

 Electronic, Paper, Website

Marketing and Communications Officer

Tel: 0845-140-1234

Leaflets

 About Us

Anti-Social Behaviour (Statement of Policy)

Anti-Social Behaviour
(Statement of Procedures)

Asbestos

Buying Your Home

Compensation

Complaints

Domestic Violence

Getting Involved

Harassment

Home Contents Insurance

Home Safety

Leaving Your Home

Nuisance

Rent & Income

Repairs and Maintenance

Service Standards

Supported Housing

Tenancy Rules

Useful Contacts

 Electronic, Paper, Website

Marketing and Communications Officer 

Tel: 0845-140-1234

Policies

Anti Social Behaviour

Complaints

Customer Care

Data Protection

Domestic Violence

Empty Properties

Equality and Diversity

Home Ownership

Housing Needs and Access to Housing

Leaseholder

Older and Vulnerable

Recruitment and Selection

Relationship Breakdown

Rent Arrears

Rent Setting

Repairs and Maintenance

Succession

Tenant Participation and Consultation

Underoccupancy

 Electronic, Paper, Website

Business Manager
Service Excellence Team

Tel: 0845-140-1234