Find out what work you can expect to your home and when it is scheduled to start
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Key Performance Indicators
How are we measuring up?
|
2007/08 |
2007/08 Target |
|
|
Rent |
||
| Rent collected (%) | 99.4% | 100% |
| Current rent arrears (£) | £1,257,386 | £1,506,132 |
|
Lettings |
||
| Average number of days to re-let General Needs properties | 48 | 42 |
| Vacant General Needs properties as % of stock | 1.55% | 1.5% |
|
Decent Homes |
||
| % of OVH homes failing the Decent Homes Standard | 33% | 35% |
| Average SAP rating | 66.54 | 67 |
| % of repairs completed on time: Emergency repairs | 96.8% | 98% |
| Urgent repairs | 99% | 99% |
| Routine | 98.3% | 95% |
|
Customer Feedback |
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| Tenants satisfied with landlord services | 80% | 88% |
| Tenants satisfied that their views are taken into account | 72% | 80% |
| Tenants satisfied with quality of repairs | 93% | 80% |
| Supported Housing tenants satisfied with landlord services | 84% | 88% |
|
Anti-Social behaviour |
||
| % of ASBO's obtained of those sought | 100% | 100% |
| %of injunctions obtained of those sought | 100% | 100% |
| %of possession orders obtained of those sought | 100% | 100% |
Download our performance poster as a PDF format :- 01/01/08 to 31/03/08
