One Vision Housing

Registration

• A Home Search pack, including an application form and an information booklet will be sent the same day as requested
• We will check your registration details and tell you if we need more information. When we receive all your information we will write within 10 working days and tell you if you qualify to join the Home Search List
• If requested, our Home Search Team will review decisions within 10 working days.

Bidding Processes

• Properties will be advertised weekly in the local press, the Neighbourhood Housing Offices and the One Vision Housing website
• Successful bids will be advertised weekly in the local press, the Neigbourhood Housing Offices and the One Vision Housing website
• Properties will be available for bidding purposes 24 hours a day, five days a week.

Offers

• Decisions and a first offer letter will be sent within two working days of the closing date.

Viewing Properties

• The Home Search Officer will show you around the property at a time suitable to all parties before accepting the offer.

You can help by

• Letting us know within two working days of receiving the offer if your interested in a viwing.

Lettings Performance

• We will continously monitor performance, the quality of the Home Search service standards and publish performance figures quarterly.

 Home Search Service Standards (Poster)