One Vision Housing

• New tenants will be issued with a Sign Up Pack, including a Tenants' Handbook and a tenancy agreement, at sign up.
• Succession and assignment decisions will be made within 10 working days
• We will make a mutual exchange decision within 20 working days
• We will make  Right to Buy decisions within 60 days working days
• Where anti-social behavior is reported, we will investigate and take the appropriate action within the following timescales:
  Nuisance -        five days
  Harassment-   24 hours

Estate Management

We are committed to maintaining the appearance of our estates to a high standard and ensuring estates are safe and free from nuisance.

We will ensure:

• A dedicated housing officer will carry out estate patrols every two weeks
• Action plans will be drawn up to deal with any issues that arise
• Local tenants' and residents' groups will be invited to join housing officers on estate walkabouts every two months
• We will respond to reports of abandoned properties within 24 hours
• Empty properties will be made safe and secure.

You can help by:

• Keeping your estate and property tidy
• Telling us if areas of your estate fall below standard
• Reporting issues such as dumping litter, rubbish or abandoned vehicles to us quickly
• Reporting incidents of crime or vandalism on your estate.

Performance

• We will continously monitor performance, the quality of the service provided and publish performance figures quarterly.