Find out what work you can expect to your home and when it is scheduled to start
Repairs and Maintenance
Repairs on Line
Order repairs here by completing the on line request- Emergency Repairs – An emergency repair is one that is a risk to health and safety, or one that is likely to cause major damage to the property; e.g. severe burst pipe, exposed electrical wiring.
- Non Urgent Repairs – Non urgent repairs are all the repairs which are not emergencies: e.g. dripping tap, sticking window.
- Programmed Improvements and Repairs – Information about major improvement schemes such as window and door / kitchen and bathroom replacement schemes.
- Repairs to Communal Areas – Information about repairs to communal spaces such as shared staircases, landings and communal gardens
- Gas Repairs – Details on our gas contractors
- Rechargeable Repairs – You may be charged for some types of repair
- Investment Programme - Find out about our proposed improvements
One Vision and its repair contractors have ISO9001:2000 accreditation. The accreditation is an acknowledgement that the repairs and maintenance service has clear procedures in place, which should deliver a quality service.
Integral is the day to day contractor responsible for the entire housing stock. We have entered into a partnering agreement with Integral. This agreement has been developed by both Integral and One Vision, with valuable input from tenant representatives at every step of the way.


