One Vision Housing

• Emergency Repairs – An emergency repair is one that is a risk to health and safety, or one that is likely to cause major damage to the property; e.g. severe burst pipe, exposed electrical wiring.
• Non Urgent Repairs – Non urgent repairs are all the repairs which are not emergencies: e.g. dripping tap, sticking window.
• Programmed Improvements and Repairs – Information about major improvement schemes such as window and door / kitchen and bathroom replacement schemes.
• Repairs to Communal Areas – Information about repairs to communal spaces such as shared staircases, landings and communal gardens
• Gas Repairs – Details on our gas contractors
• Rechargeable Repairs – You may be charged for some types of repair
• Investment Programme - Find out about our proposed improvements

One Vision and its repair contractors have ISO9001:2000 accreditation. The accreditation is an acknowledgement that the repairs and maintenance service has clear procedures in place, which should deliver a quality service.

Integral is the day to day contractor responsible for the entire housing stock. We have entered into a partnering agreement with Integral. This agreement has been developed by both Integral and One Vision, with valuable input from tenant representatives at every step of the way.