One Vision Housing

When you report a non urgent repair, you will be offered a specific morning or afternoon when the contractor will carry out the work.

There is generally no need to send out a maintenance inspector. In most cases the contractor will assess and carry out the job at the same time. In the minority of cases if this is not possible, they will assess the job during the initial appointment, and give you a second appointment to complete the work.

Reporting a non urgent repair

• Please phone:  0845 140- 1234 between 8am and 6pm.
• Use the online repairs facility
• Gas repairs should be phoned directly to our gas contractors

The information you need includes:

• your name and address
• your telephone number if you have one
• the exact nature of the problem - for example, a leaking tap
• where the problem is - for example in the kitchen
• when you are usually at home
• whether you have reported the repair previously