One Vision Housing

One Vision does not bear the cost of all repairs to your property.

Where tenants or visitors to their property, have caused damage (e.g.broken window) or been negligent (e.g.locked out of the property) One Vision Housing will charge for the cost of works to rectify the problem.

Tenants should be advised that a repair is rechargeable when reporting.

You will be asked to sign a form which outlines the works carried out and an estimated cost. An invoice will subsequently be raised, for which you will be liable. It is possible to pay for recharged repairs by instalments.

You might be able to claim back the cost of rechargeable repairs done through your personal contents insurance. It is up to you to check your policy details to see if you are covered for accidental damage.