One Vision Housing

Reporting a repair

We will widely publish information on our repairs service including:

-Contact Numbers
-Priority Targets
-Completion time-scales
-Repairs that are your responsibility to complete.

Carrying out a repair or maintenance

•  We will complete your repair request within the specified target time
• Make arrangements with you to undertake an annual gas safety check of your home
• Workers will provide identification and adhere to security and safety measures
• You and your home will be treated with care and respect at all times.

Empty Properties

• Properties will be clean prior to moving in
• Properties will meet the minimum void standard at the point they are ready to let to our customers

Repair Performance

• We will inspect 10% of repairs to ensure a quality service
• We will continously monitor performance, the quality of the repair service and publish performance figures quarterly.