inVision Decemeber Performance Report

Performance

Welcome to the performance section of the One Vision Housing website!

Within this section you will find all you need to know about how One Vision Housing manages its performance, how we are doing, where we need to improve and how our performance compares.

We will keep you informed with all the latest information, so please return here regularly.

Vision & values

Vision & values

Our Vision and Values are very important. They set out what we are about and how we work and are the basis of everything that we do.

Find out more about Vision & values

Customer satisfaction

Customer satisfaction

Our customers are our number one priority and we think it is important to understand exactly how they feel about how we are doing. By talking to our customers and measuring how well we are performing we can see what we are doing well and where we need to improve.

Find out more about Customer satisfaction

Where we need to improve

Where we need to improve

We think it's not enough just to know what we are doing well and what is working. Only by understanding where we are going wrong are we able to identify what we need to change to and how we can improve our services.

Find out more about Where we need to improve
100% of our customers have a valid gas safety certificate 95% of our tenants have told us they are happy with the Decent Homes program

My Home

All the information you need about your home from latest improvements to repair history

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Contact Us

For all enquiries please call:
0300 365 1111

enquiries@ovh.co.uk