Customer Care - Service Standards
Here you can find information regarding our Service Standards, and we will publish the performance against our Service Standards on a quarterly basis. So please return regularly for updates on our performance against each standard.
One Vision Housing is committed to providing our customers with an efficient, high quality service regardless of age, race, gender, sexuality, marital status, cultural background, religion, belief or ability. We continually monitor our services to make sure we are achieving these aims and ensure we follow the legal requirements of the Race Relations Act, Sex Discrimination Act and Disability Discrimination Act.
The Customer Care & Service Standards outline the quality of service which you can expect to receive from One Vision Housing, regardless of whether you are an existing customer, or applying for a home.
The Service Standards range from overall standards of service which you can expect, to specific standards for a range of services which One Vision Housing offers customers. Each of these standards were agreed after we consulted our customers.
Please follow the links, to the right, to view detailed information about how OVH are performing against their Customer Care and Service Standards. If you wish to view the 2009/10, please click the link on the right.
If you wish to know more about the Service Standards, or anything else regarding the service you receive from One Vision House, please visit the Leaflets and Information page.
