One Vision Housing

Building communities & Futures

Performance

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Customer Satisfaction

If you have recently moved into one of our properties, or taken advantage of any of the services which OVH provides, like reporting ASB issues or requesting repairs to your property, then you will have been asked to fill out one of our surveys.

We want to understand the needs of our customers, so the feedback that you give in these surveys is very important to us, and is used to improve the service which we provide.

The results of the surveys are discussed quarterly at the Performance Review Groups. These involve key personnel at One Vision Housing, the people who are directly responsible for the range of services that we deliver to our customers. In these meetings the results from the surveys are scrutinized, and actions are developed to solve any problems.

Also, some of our Key Performance Indicators come from the results of these satisfaction surveys, identified by our customers as being important to them, so if satisfaction goes down for any reason then we will work to improve the service that you receive. The results of the surveys are presented, and discussed, at the monthly Service Review Group meetings.

The results of our surveys can be downloaded on the right (each in PDF format). If you wish to know more about the surveys, please visit our You said, we did! page.

Status Survey

In December 2010 we commissioned Mott MacDonald to undertake three STATUS surveys of our tenants. During the period December 2010 – January 2011 the surveys where sent to tenants of general needs, sheltered and supported housing.

Find out what you think about us, by using the links on the right, these will direct you to three reports: