How Our Performance Compares
One Vision Housing is constantly striving to improve the service we provide to our customers. In order to improve performance we have put Performance Indicators and Service Standards in place, these have been agreed with our customers, whose views are taken into account in the results of our Customer Satisfaction Surveys.
How do we compare to other housing providers, though? Are we providing a competitive service to our customers?
Benchmarking is a tool which we use to answer these questions; it involves us comparing our performance with other housing associations, similar to One Vision Housing. By viewing our performance against their performance, we are able to compare how well we are actually performing in comparison to other housing associations. We can also identify where we need to improve.
Also, we can learn from others, improving the way we work by setting new goals for future performance, and easily identify areas for future improvement and change.
Ever wondered how One Vision Housing compares to other landlords in your neighbourhood? Well, wonder no more. Performance Information held by The Tenant Services Authority (TSA) now allows you to compare how One Vision Housing performs against other Housing Associations operating where you live.
By clicking on the link Below it will take you to the TSA webpage for comparing landlords in Sefton. All you need to do is put in the postcode of your property and search. It will show how we compare on size, rent level and satisfaction.
http://portal.tenantservicesauthority.org/
The TSA is the regulator for social housing in England. Its role is to raise the standard of services for tenants. It is currently sounding out views on its plans for a set of standards that housing associations and local councils will have to meet from 1 April 2010.
