Key Performance Indicators
If you wondering how One Vision Housing is performing, in delivering our services to you at the standard you expect, then look no further. This page is for Your Key Performance Indicators, agreed by our customers, and covering the key service areas of OVH that affect you.
Performance Indicators are a vital part of measuring performance, they allow us to monitor the service that we provide to our customers throughout the year, and ensure that we maintain a consistent level of quality.
Each performance Indicator has a target which we intend to meet by the end of the year, you can see this in the ‘Target 10/11’ column, and just to the left of it is our current performance (updated on a quarterly basis). Please visit this site regularly to check our progress.
Why are they Your Key Performance Indicators, though? Firstly, they were put in place after we consulted our customers about which Performance Indicators they would like us to set up. Secondly, they cover a range of services that will probably, at one time or another, directly affect you, and we know that you will want to be kept informed on how we are performing.
Performance Indicators aren’t the only way we monitor performance, however. Please visit our Customer Care – Service Standards page to see how we are performing against standards of service, also put in place after consulting our customers.
Related links
Documents
How we performed in Quarter 3 2011/12 (172.5kb)
Adobe Acrobat
Download Acrobat Here
