Vision and Values

One Vision Housing is the largest social housing provider in Sefton with 11,692 homes throughout the borough, including 553 leasehold properties.

We were formed in October 2006 after a successful transfer from Sefton Council.

What we believe

Our Mission is to be the landlord of choice in Sefton. We wish to develop effective and productive relationships with all our customers and stakeholders, guided by our aims and values.

Our Vision is to provide high quality affordable homes in thriving communities where people have a sense of pride and place.

Our Values run throughout the organisation showing passion and commitment to:

  • Partnership working
  • Fostering equality and diversity
  • Engaging in customers through participation and consultation
  • Continually improving services and performance
  • Adopting a fair but form approach
  • Improving our local environment

Based on the principles of our mission statement, vision and values we aim to:

  • Provide homes that people want to live in
  • Create stable, sustainable and inclusive communities, supporting those who are vulnerable and / or disadvantaged.
  • Provide services that offer value for money and make efficient use of resources.
  • Provide clear, decisive, dynamic and informed decision making and leadership

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100% of our customers have a valid gas safety certificate 22,742 improvements made since 2009 with 95% customer satisfaction! 99.7% of emergency repairs completed within 24hrs during February Our website talks! Click on the Roktalk show icon at the top of this page

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Contact Us

For all enquiries please call:
0300 365 1111

enquiries@ovh.org.uk