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Performance

Welcome to the performance section of the One Vision Housing website! Within this section you will find all you need to …

About Us

One Vision Housing (OVH) is a Social Housing Provider that's determined to make a big difference in our communities. We were formed …

Get Involved

There are lots of ways you can get involved with OVH - but why would you want to? The answer is …

Homes

This area of our website has lots of information about renting or leasing a home from One Vision Housing. It shows …

Board Members

Business Opportunities

One Vision Housing has several opportunities for local and national organisations to work with us to help deliver of services …

Current Tenders

Contracts for a wide variety of works, services and supplies are available for tender each year at One Vision Housing. OVH …

Equality for all

We are committed to embedding equality and diversity in everything that we do. This means that we work hard to …

Knowing our Customers

We are committed to embedding equality and diversity in everything we do to ensure everyone is treated fairly and equally …

Latest tender news

Keep up to date about business opportunities and tenders here: Latest news OVH Consultants Framework Tender - 17th June 2010 Tender opportunity for …

Our Communities

Our communities are diverse and unique. Every member of our staff and each of our customers are part of the …

Our Customers

Our customers are our number one priority and to make sure we can provide the best possible services it is …

Our People

All about our people At OVH we employ more than 240 people and recognise that our strength lies in the quality …

Our Successes

2009 was an incredibly busy and important year for One Vision Housing, which saw us take a number of important steps …

Role of the Board

The role of the OVH Board is: “…to set the strategic direction of the Association and through good governance and performance …

Supplier FAQ

1. Who do I contact about becoming a One Vision Housing supplier or contractor? Firstly read through the ‘becoming a supplier’ …

Suppliers Day 2010

We hosted a Suppliers’ Day on the 5th August 2010, which provided information on future investment work and how suppliers’ …

Aids and Adaptations

If you or a member of your family has a disability or a long term medical condition, or have difficulty …

Alternative Home Ownership Schemes

Shared ownership schemes offer an affordable way to get on the home ownership ladder. This option makes home ownership more affordable because …

Asbestos

Asbestos is a naturally occurring mineral that was used in a range of building materials in the UK between the …

Decent Homes

The government has asked all housing associations in England to achieve the Decent Homes Standard by 2010. Under this new standard, …

Decent Homes FAQ

This page gives answers to frequently asked questions about the Decent Homes programme. Let us know if you would like …

Fencing

At One Vision Housing we have a responsibility to ensure all fences owned and installed by us are secure and …

Homelessness

If you are homeless or about to become homeless then please do not hesitate to get advice. The Homelessness service is …

Keeping you informed

To make sure that we keep you informed about the investment programme we have put together a detailed Customer information …

Kings Park

A new vision for Kings Park The area around Kings Park is set to change with the investment of over £20 …

Location

Greenfields Place is in the heart of Bootle, with its excellent motorway network and great transport links. Liverpool City Centre, …

Money Smart

One Vision Housing are committed to addressing issues around poverty and financial exclusion in our area and are currently developing …

Supported Housing

At One Vision Housing we believe in offering services that ensure older people and their families can enjoy their homes …

The Apartments

With its elegant buildings adding eye-catching architecture to the Mersey skyline, Greenfields Place is anything but your average development. Created …

Trees

Trees are living organisms and as they grow bigger, or get old, or even damaged by the weather or disease, …

Your Rent

What is rent? Rent is the charge made to you by One Vision Housing to live in one of their properties. …

Additional Support

The following organisations can provide additional information and support relating to anti-social behaviour: Merseyside Police: www.merseyside.police.co.uk Always ring 999 in …

Anti Social Behaviour

Anti-social behaviour (ASB) is any aggressive, intimidating or destructive activity that damages or destroys another person's quality of life. We believe …

Harrassment

Everyone has the right to enjoy their homes without fear and intimidation. As a registered social provider we will not tolerate …

Online Services

We offer a wide variety of online services. It’s never been so easy to access our services from the …

Tenancy Support

What is Tenancy Support? We want to make sure that all of our tenants enjoy living in their homes, however some …

Community Development Fund

Did you know that there is a Community Development Fund that is available for voluntary and community groups who want …

Community Information Boxes

It has been suggested by local residents that one of the key problems in effectively tackling anti social behaviour, crime …

Meet the Community Initiatives team

Ruth Richardson Community Development Manager Hello! I am Ruth Richardson, the Community Development Manager and I manage the Community Initiatives team. …

Neighbourhood Offices

There are three Neighbourhood Offices and one surgery in Southport for your convenience. Click on the links found to the …

Neighbourhood walkabouts

One Vision Housing are inviting all residents to join in inspections of all of our neighbourhoods throughout the borough with …

North Neighbourhood Office and Kings Park Information Centre

North Neighbourhood Office and King Park Information Centre 18 Kings Park Seaforth L21 1BB Telephone: 0300 365 1111 Email: north.office@ovh.org.uk Opening hours Mondays to Fridays 9am - …

Our Neighbourhoods

Here at OVH we have a commitment to creating sustainable neighbourhoods - thriving, well run, active, inclusive and most importantly safe …

South Neighbourhood Office

South Neighbourhood Office Bootle Village Community Centre Coral Drive Bootle Merseyside L20 3UG Telephone: 0300 365 1111 Email: south.office@ovh.org.uk Opening hours Monday to Friday 9am - 5pm There will …

Southport Surgery

Southport Surgery Housing Advice Centre Eastbank Street Southport PR8 1ES  Telephone: 0300 365 1111 Email: enquiries@ovh.org.uk Opening hours Monday and Thursday - 10am to 12.30pm and 1.30pm to …

Support into Work

Our strapline is ‘Building Communities and Futures’ and it summarises what we are all about. It’s not just about homes but …

High Level Involvement

This involves the most time but provides the highest level of influence. Board Membership - (Several hours per month) Board members make …

Low Level Involvement

This involves the least amount of time but still provides us with lots of useful information. Customer Panel Our customer panel has …

Medium Level Involvement

This involves a moderate amount of time and provides a medium level of influence. Tenants and Residents Associations (TARAs) - usually …

Resident Involvement

At One Vision Housing we are committed to making sure that our customers have every opportunity to get involved and …

Residents Groups

Residents’ Groups are a great way for groups of residents to come together and have a say about their local …

Residents Groups - Q&A

Is there a group in my area? Here are a list of Residents Groups that One Vision Housing supports. If you …

Tenant Conference 2009

One Vision Housing residents from across Sefton came together in July 2009 for the housing association’s first Tenant Conference and …

Complaints

While we try to make sure that we do everything right first time sometimes we get things wrong and you …

Complaints, Compliments and Suggestion Form

We want to give you the best possible services combined with excellent customer care. To achieve this we need your …

Compliments and suggestions

Compliments and suggestions can really make a difference as they let us know when we are doing things right or …

Surveys and Polls

Surveys and polls are an excellent way to get our customers views on a wide range of things. It’s a great …

Tenant Talk

We believe that sometimes the simplest ideas are often the best - that's why we launched our new Tenant Talk …

You said, we did!

We don't think its enough just to ask our customers what they think - we believe it is equally important …

Follow Us

Every page on the OVH website can be shared with a range of social networking/bookmarking websites. Social bookmarking links can be …

Leaflets

These leaflets contain information about our organisation, the services provided and your rights and responsibilities as a tenant. We have tried …

Posters

These posters contain information about our organisation, the services provided and your rights and responsibilities as a tenant. We have tried …

Videos

These videos contain information about our organisation, the services provided and your rights and responsibilities as a tenant. These videos were …

Customer Care - Service Standards

Here you can find information regarding our Service Standards, and we will publish the performance against our Service Standards on …

Customer Satisfaction

If you have recently moved into one of our properties, or taken advantage of any of the services which OVH …

Key Performance Indicators

If you are curious about how One Vision Housing is performing, in delivering our services to you at the standard …

Where we need to improve

Although we aim to get everything right first time sometimes our performance is not as good as we would like. …

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100% of our customers have a valid gas safety certificate 22,742 improvements made since 2009 with 95% customer satisfaction! 99.7% of emergency repairs completed within 24hrs during February Our website talks! Click on the Roktalk show icon at the top of this page

My Home Test

All the information you need about your home from latest improvements to repair history

Events

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Contact Us

For all enquiries please call:
0300 365 1111

enquiries@ovh.org.uk