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Welcome to the performance section of the One Vision Housing website! Within this section you will find all you need to …
One Vision Housing (OVH) is a Social Housing Provider that's determined to make a big difference in our communities. We were formed …
There are lots of ways you can get involved with OVH - but why would you want to? The answer is …
This area of our website has lots of information about renting or leasing a home from One Vision Housing. It shows …
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One Vision Housing has several opportunities for local and national organisations to work with us to help deliver of services …
Contracts for a wide variety of works, services and supplies are available for tender each year at One Vision Housing. OVH …
We are committed to embedding equality and diversity in everything that we do. This means that we work hard to …
We are committed to embedding equality and diversity in everything we do to ensure everyone is treated fairly and equally …
Keep up to date about business opportunities and tenders here: Latest news OVH Consultants Framework Tender - 17th June 2010 Tender opportunity for …
Our communities are diverse and unique. Every member of our staff and each of our customers are part of the …
Our customers are our number one priority and to make sure we can provide the best possible services it is …
All about our people At OVH we employ more than 240 people and recognise that our strength lies in the quality …
2009 was an incredibly busy and important year for One Vision Housing, which saw us take a number of important steps …
The role of the OVH Board is: “…to set the strategic direction of the Association and through good governance and performance …
1. Who do I contact about becoming a One Vision Housing supplier or contractor? Firstly read through the ‘becoming a supplier’ …
We hosted a Suppliers’ Day on the 5th August 2010, which provided information on future investment work and how suppliers’ …
If you or a member of your family has a disability or a long term medical condition, or have difficulty …
Alternative Home Ownership Schemes
Shared ownership schemes offer an affordable way to get on the home ownership ladder. This option makes home ownership more affordable because …
Asbestos is a naturally occurring mineral that was used in a range of building materials in the UK between the …
The government has asked all housing associations in England to achieve the Decent Homes Standard by 2010. Under this new standard, …
This page gives answers to frequently asked questions about the Decent Homes programme. Let us know if you would like …
At One Vision Housing we have a responsibility to ensure all fences owned and installed by us are secure and …
If you are homeless or about to become homeless then please do not hesitate to get advice. The Homelessness service is …
To make sure that we keep you informed about the investment programme we have put together a detailed Customer information …
A new vision for Kings Park The area around Kings Park is set to change with the investment of over £20 …
Greenfields Place is in the heart of Bootle, with its excellent motorway network and great transport links. Liverpool City Centre, …
One Vision Housing are committed to addressing issues around poverty and financial exclusion in our area and are currently developing …
At One Vision Housing we believe in offering services that ensure older people and their families can enjoy their homes …
With its elegant buildings adding eye-catching architecture to the Mersey skyline, Greenfields Place is anything but your average development. Created …
Trees are living organisms and as they grow bigger, or get old, or even damaged by the weather or disease, …
What is rent? Rent is the charge made to you by One Vision Housing to live in one of their properties. …
The following organisations can provide additional information and support relating to anti-social behaviour: Merseyside Police: www.merseyside.police.co.uk Always ring 999 in …
Anti-social behaviour (ASB) is any aggressive, intimidating or destructive activity that damages or destroys another person's quality of life. We believe …
Everyone has the right to enjoy their homes without fear and intimidation. As a registered social provider we will not tolerate …
We offer a wide variety of online services. It’s never been so easy to access our services from the …
What is Tenancy Support? We want to make sure that all of our tenants enjoy living in their homes, however some …
Did you know that there is a Community Development Fund that is available for voluntary and community groups who want …
It has been suggested by local residents that one of the key problems in effectively tackling anti social behaviour, crime …
Meet the Community Initiatives team
Ruth Richardson Community Development Manager Hello! I am Ruth Richardson, the Community Development Manager and I manage the Community Initiatives team. …
There are three Neighbourhood Offices and one surgery in Southport for your convenience. Click on the links found to the …
One Vision Housing are inviting all residents to join in inspections of all of our neighbourhoods throughout the borough with …
North Neighbourhood Office and Kings Park Information Centre
North Neighbourhood Office and King Park Information Centre 18 Kings Park Seaforth L21 1BB Telephone: 0300 365 1111 Email: north.office@ovh.org.uk Opening hours Mondays to Fridays 9am - …
Here at OVH we have a commitment to creating sustainable neighbourhoods - thriving, well run, active, inclusive and most importantly safe …
South Neighbourhood Office Bootle Village Community Centre Coral Drive Bootle Merseyside L20 3UG Telephone: 0300 365 1111 Email: south.office@ovh.org.uk Opening hours Monday to Friday 9am - 5pm There will …
Southport Surgery Housing Advice Centre Eastbank Street Southport PR8 1ES Telephone: 0300 365 1111 Email: enquiries@ovh.org.uk Opening hours Monday and Thursday - 10am to 12.30pm and 1.30pm to …
Our strapline is ‘Building Communities and Futures’ and it summarises what we are all about. It’s not just about homes but …
This involves the most time but provides the highest level of influence. Board Membership - (Several hours per month) Board members make …
This involves the least amount of time but still provides us with lots of useful information. Customer Panel Our customer panel has …
This involves a moderate amount of time and provides a medium level of influence. Tenants and Residents Associations (TARAs) - usually …
At One Vision Housing we are committed to making sure that our customers have every opportunity to get involved and …
Residents’ Groups are a great way for groups of residents to come together and have a say about their local …
Is there a group in my area? Here are a list of Residents Groups that One Vision Housing supports. If you …
One Vision Housing residents from across Sefton came together in July 2009 for the housing association’s first Tenant Conference and …
While we try to make sure that we do everything right first time sometimes we get things wrong and you …
Complaints, Compliments and Suggestion Form
We want to give you the best possible services combined with excellent customer care. To achieve this we need your …
Compliments and suggestions can really make a difference as they let us know when we are doing things right or …
Surveys and polls are an excellent way to get our customers views on a wide range of things. It’s a great …
We believe that sometimes the simplest ideas are often the best - that's why we launched our new Tenant Talk …
We don't think its enough just to ask our customers what they think - we believe it is equally important …
Every page on the OVH website can be shared with a range of social networking/bookmarking websites. Social bookmarking links can be …
These leaflets contain information about our organisation, the services provided and your rights and responsibilities as a tenant. We have tried …
These posters contain information about our organisation, the services provided and your rights and responsibilities as a tenant. We have tried …
These videos contain information about our organisation, the services provided and your rights and responsibilities as a tenant. These videos were …
Customer Care - Service Standards
Here you can find information regarding our Service Standards, and we will publish the performance against our Service Standards on …
If you have recently moved into one of our properties, or taken advantage of any of the services which OVH …
If you are curious about how One Vision Housing is performing, in delivering our services to you at the standard …
Although we aim to get everything right first time sometimes our performance is not as good as we would like. …
