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We believe that the best way to improve our business, is to listen to what our customers have to say then act …
Welcome to the performance section of the One Vision Housing website! Within this section you will find all you need to …
One Vision Housing (OVH) is a Social Housing Provider that's determined to make a big difference in our communities. We were formed …
This area of our website has lots of information about renting or leasing a home from One Vision Housing. It shows …
One Vision Housing Consultant Framework
We are the process of establishing a framework contract for the appointment of construction consultants which will run for 4 …
One Vision Housing takes its responsibilities very seriously and recognises that goods and services must be offered on equal terms …
We are always looking for outstanding people who want to make a genuine contribution to the local community to join …
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One Vision Housing has several opportunities for local and national organisations to work with us to help deliver of services …
Contracts for a wide variety of works, services and supplies are available for tender each year at One Vision Housing. OVH …
We are committed to embedding equality and diversity in everything that we do. This means that we work hard to …
One Vision Housing is governed by a board of non executive directors, comprising of 11 members. Board members have experience …
We aim to provide high quality services that our customers want and are happy with at the best possible price. We …
One Vision Housing is governed by a Board of eleven members comprising five tenant members (one of whom is a …
2009 was an incredibly busy and important year for One Vision Housing, which saw us take a number of important steps …
We are committed to being at the forefront of the wider regeneration of Sefton. Our vision is to provide high …
The role of the OVH Board is: “…to set the strategic direction of the Association and through good governance and performance …
1. Who do I contact about becoming a One Vision Housing supplier or contractor? Firstly read through the ‘becoming a supplier’ …
We hosted a Suppliers’ Day on the 5th August 2010, which provided information on future investment work and how suppliers’ …
One Vision Housing is the largest social housing provider in Sefton with 11,692 homes throughout the borough, including 553 leasehold …
If you or a member of your family has a disability or a long term medical condition, or have difficulty …
Asbestos is a naturally occurring mineral that was used in a range of building materials in the UK between the …
One Vision Housing has several high rise blocks located across Sefton, housing hundreds of tenants and leaseholders. We offer a comprehensive …
To encourage tenants and leaseholders to keep a clear account, One Vision Housing runs a quarterly prize draw. The draw is …
This page gives answers to frequently asked questions about the Decent Homes programme. Let us know if you would like …
Energy Performance Certificates
Since 1st October 2008 the provision of Energy Performance Certificates (EPCs) has been compulsory for all our properties made available …
At One Vision Housing we have a responsibility to ensure all fences owned and installed by us are secure and …
We believe you should be able to choose a home that best suits your needs. That is why One Vision …
All gas repairs are attended to by our gas contractor Apollo heating. All failures or breakdowns of One Vision Housing …
Greenfields Place is a £35 million regeneration project located in the centre of Bootle. Started in early 2009, the Greenfields Project …
If you are having difficulty paying your rent you should contact your Income Management Officer immediately to discuss your problem. If …
One Vision Housing has several high rise blocks located across Sefton, housing hundreds of tenants and leaseholders. High rise living has …
The key to our vision is to get the basics right, therefore we understand our responsibilities to our customers being …
A new vision for Kings Park The area around Kings Park is set to change with the investment of over £20 …
One Vision Housing recognises that even minor adaptations to your home can have a huge impact on the safety and …
One Vision Housing are committed to addressing issues around poverty and financial exclusion in our area and are currently developing …
Preserved Right to buy Information
If you were a secure tenant of your property on 30th October 2006 (One Vision Housing launch day) you will …
The Right to Acquire is based on the Preserved Right to Buy Scheme but is solely for new tenants of …
Here at One Vision Housing we believe that everyone has the right to enjoy their home in safety and security …
At One Vision Housing we believe in offering services that ensure older people and their families can enjoy their homes …
With its elegant buildings adding eye-catching architecture to the Mersey skyline, Greenfields Place is anything but your average development. Created …
Trees are living organisms and as they grow bigger, or get old, or even damaged by the weather or disease, …
For some people the benefit system can appear complex and confusing. To help resolve these difficulties One Vision Housing offer …
What is rent? Rent is the charge made to you by One Vision Housing to live in one of their properties. …
We know that an effective and reliable repairs service is important to you. That's why at One Vision Housing we're …
A ‘Tenancy Agreement’ is a very important legal contract which sets out your rights and responsibilities as a tenant and …
At OVH we provide lots of services for all our customers. These range from searching for a new home, welfare …
Domestic Violence and Hate Crime
No one should have to live in fear of violence from a spouse or partner, or any member of their …
As your landlord, One Vision Housing has building insurance which covers damage to the structure of your home by fire, …
Satellite dishes, Cable and TV aerials
If you're a One Vision Housing tenant and want to put up a satellite dish or TV Aerial, or have …
What is Tenancy Support? We want to make sure that all of our tenants enjoy living in their homes, however some …
Cathy Roberts is the largest of our community centres and is situated on Osbourne Road, off Gorsey Lane (behind the …
Cathy Roberts Memorial Hall Cathy Roberts is the largest of our community centres and is situated on Osbourne Road, off Gorsey …
Did you know that there is a Community Development Fund that is available for voluntary and community groups who want …
Ford Hall is the livelier of our community centres with a wide range of active service users. It is situated in …
Meet the Community Initiatives team
Ruth Richardson Community Development Manager Hello! I am Ruth Richardson, the Community Development Manager and I manage the Community Initiatives team. …
There are three Neighbourhood Offices and one surgery in Southport for your convenience. Click on the links found to the …
One Vision Housing are inviting all residents to join in inspections of all of our neighbourhoods throughout the borough with …
At One Vision Housing we are committed to making sure that our customers have every opportunity to get involved and …
Is there a group in my area? Here are a list of Residents Groups that One Vision Housing supports. If you …
One Vision Housing residents from across Sefton came together in July 2009 for the housing association’s first Tenant Conference and …
The Tenant Services Authority is the new regulator for affordable housing. It was launched on 1 December 2008, having taken over …
While we try to make sure that we do everything right first time sometimes we get things wrong and you …
We don't think its enough just to ask our customers what they think - we believe it is equally important …
InVision is your tenant magazine, crammed full of news, stories, community events, advice, support and much, much more. Getting involved If you’d …
It is our pleasure to introduce to you our 2008 – 2009 Annual report. This document highlights another year of continued …
Welcome to One Vision Housing's corporate plan for the period 2010 - 2015. This plan sets out our corporate priorities of …
Customer Care - Service Standards
Here you can find information regarding our Service Standards, and we will publish the performance against our Service Standards on …
If you have recently moved into one of our properties, or taken advantage of any of the services which OVH …
One Vision Housing is constantly striving to improve the service which we provide to our customers. In order to improve …
If you are curious about how One Vision Housing is performing, in delivering our services to you at the standard …
One Vision Housing is the largest social housing provider in Sefton with 11,692 homes throughout the borough, including 553 leasehold …
Advice and Information Citizens Advice Bureau www.seftoncab.org.uk Bootle: 0151 922 1114, Waterloo: 0151 928 9702 Formby: 01704 …
Head Office - One Vision Housing Atlantic House, Dunnings Bridge Road, Bootle, Merseyside L30 4TH Telephone: 0300 365 1111 Email: enquiries@ovh.org.uk Atlantic House Map All your enquiries can …
